Returns & Exchanges
We accept returns initiated within 10 days of delivery date unless otherwise noted on the product detail page. Items must be returned unused, undamaged, all swing tags in tact and in their original product packaging. The original shipping charge, if any, is not refundable.
Returns are simple and only cost $9 per shipment.
1. Visit our Return Portal to start your Return. After following the steps, you will be provided with a return shipping label.
2. Affix the shipping label onto the outside of the package. Please note, shoes must be returned in the original shoe box to be eligible for a refund. Returns from different brands or partner boutiques should be packaged separately and the correct Return Label attached to the outside of each Tall Size package. All the documents you need to return your item should be included in your Tall Size package. If you need to reprint them email email@example.com for assistance. All returns must be received back within 14 days of receiving your shipping label in order to receive a refund. Any packages received beyond 14 days of initiating your return will NOT be refunded.
3. Drop off the package at your local post office. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) minus the $9 return fee will be returned to the original form of payment within 14 days.
If you need any assistance with a return, please contact Customer Service at firstname.lastname@example.org.
To exchange an item, simply, return your item(s) via our Return Portal and reorder the new item or size you need. We will process your return once the item is received.
We accept returns within 10 days, starting from the day your order was delivered. We do not accept exchanges at this time. The best way to exchange an item is to simply, return your item(s) and reorder the new item or size you need. We will process your return once the item is received.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returnedWhen trying on footwear, please do not mark the soles or damage the shoe box
- If an item has a security tag or brand tag attached, it must be returned with the tag in its original position
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
- Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs and the $9 return processing fee. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as Tall Size credit if you prefer. Once processed, you will receive an e-giftcard email notification with the code to use the next time you shop with us.
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our Customer Service team as soon as possible at email@example.com. We'll arrange a return and process a full refund for the faulty item.
Final sale items:
Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you.
If any of your purchases arrive in a flawed or faulty condition contact our Customer Service team as soon as possible at firstname.lastname@example.org.
We'll arrange a return and process a full refund for the faulty item.
If you do not receive your package, please contact Customer Service at email@example.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.
If your order arrived damaged, please send a photo of the damaged item to firstname.lastname@example.org so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to email@example.com, which opens a ticket, we will reply back with next steps.