Terms of Service

Last updated: October 24, 2026

Welcome to Tall Size. These Terms of Service ("Terms") explain the rules for using tallsize.com and buying from us. We've tried to keep them in plain English. Please read them, because by using our site or placing an order, you agree to them.

1. Who we are

Tall Size is an online fashion marketplace made for tall women (5'8" and up). We bring together clothing, shoes and accessories from 35+ tall-focused brands so you can shop them all in one place, with one cart. Tall Size was founded in 2021 by Nicole Murphy and Kayla Alexander.

The site is operated by Tall Size Inc., 2810 North Church Street, Wilmington, Delaware 19802, USA. When these Terms say "Tall Size," "we," "us" or "our," they mean Tall Size Inc. "You" means anyone who visits the site or buys from it.

2. Accepting these Terms

By browsing tallsize.com, creating an account or placing an order, you agree to these Terms and to the policies linked in them, including our Privacy Policy, Shipping & Delivery and Returns & Exchanges pages. If you don't agree, please don't use the site.

You must be at least 18, or the age of majority where you live, to place an order. If you're younger, a parent or guardian needs to place the order and accept these Terms for you.

3. How Tall Size works

Tall Size is a multi-brand marketplace. Here's what that means for you:

• You check out with Tall Size. We process your payment, handle customer care, and manage returns and refunds.
• Our brand partners make and ship the products. Each item is shipped directly by the brand that makes or stocks it, from that brand's location. The ship-from location is shown on each product page.
• One order can arrive in several packages. If you buy from more than one brand, your items will ship separately and may arrive on different days.

Brand partners are independent businesses, not employees or agents of Tall Size. They provide their product details, photos, measurements and size charts. We work hard to keep listings accurate, and we're your point of contact if anything goes wrong with an order.

Brands that sell on Tall Size agree to a separate seller agreement. These Terms are for shoppers.

4. Your account

You don't need an account to shop, but if you create one, you're responsible for keeping your login details private and for activity on your account. Please give us accurate information and keep it up to date. If you think someone has accessed your account without permission, change your password and email us at help@tallsize.com.

We may suspend or close an account that breaks these Terms or is used for fraud.

5. Products, sizing and fit

Fit is everything here, so we share as much detail as our brand partners give us, including inseam lengths, torso and sleeve measurements, and each brand's size chart. A few things to keep in mind:

• Sizing varies between brands. Always check the size chart and inseam listed on the product page, or our Size Charts, before you order.
• Measurements are provided by the brand and may vary slightly from piece to piece.
• Colours can look different depending on your screen.

6. Prices, availability and errors

Prices are shown in U.S. dollars unless stated otherwise, and don't include taxes or shipping unless stated. Many of our styles are made in small runs, sometimes only one or two units per size, so stock can sell out quickly and isn't guaranteed until your order is confirmed.

We may change prices, product details or availability at any time. If we list something with the wrong price or description, or it turns out to be out of stock, we may cancel the order (or the affected item) and give you a full refund for it, even after you've received an order confirmation. We'll let you know if this happens.

7. Orders and payment

When you place an order, you're making an offer to buy. Your order is accepted when the item ships. We may refuse or cancel an order, for example if we suspect fraud, can't verify payment, or the item is unavailable.

Payments are processed securely through Shopify and its payment partners. Options may include credit and debit cards, Shop Pay, and buy-now-pay-later services such as Sezzle. If you use a third-party payment service, its own terms also apply.

8. Shipping and delivery

We currently ship to the United States and Canada. Delivery times vary by brand and location. Full details, including rates and free-shipping thresholds, are on our Shipping & Delivery page.

Canadian customers: some items ship from the United States and may be charged duties, taxes or brokerage fees at delivery. These fees aren't included in your order total and aren't paid or refunded by Tall Size or the brand. Orders refused at delivery because of these fees can't be refunded. You can filter by seller location to shop from Canadian brands.

9. Cancelling an order

You can cancel an order until a shipping label has been created. Email help@tallsize.com as soon as possible with your order number. Once a label is created, the order can't be cancelled, but you can return it under our returns policy.

10. Returns, exchanges and refunds

Our full policy is on the Returns & Exchanges page. In short:

• Upon checkout, you'll be offered the option to select Checkout+ for a small fee which gets you unlimited returns, exchanges and package protection.
• Request a return or exchange within 10 days of receiving your item, using our return portal.
• Items must be unworn, unwashed, odour-free and undamaged, with original tags and packaging (shoes in their original box).
• Once you get your return label, the item must reach us within 14 days.
• A $9 return shipping fee is deducted from your refund if you did not select Checkout+, unless the item arrived damaged or wasn't what you ordered.
• Items from different brands must be sent back to each brand separately, using the label for that item.
• Refunds go to your original payment method, usually within about 7 business days of the return arriving. Items that don't meet these conditions may be offered store credit or sent back to you.

Final sale: clearance items, some pre-orders, and, for hygiene reasons, swimwear, bodysuits and underwear can't be returned.

If an item arrives damaged, defective or incorrect, email us at help@tallsize.com with your order number and a photo, and we'll make it right.

11. Discount codes, promotions and Tall Size Rewards

• Discount codes have no cash value, can't be combined unless we say so, and may have minimum spends, exclusions and expiry dates.
• If you return items from an order that used a discount, your refund reflects the discounted price you actually paid.
• Tall Size Rewards points have no cash value and can't be transferred or sold. We may change or end the rewards program, and will give notice before points expire because of a change.
• We may cancel codes, points or orders that we believe were obtained through fraud, abuse or error.

12. Reviews and content you share

We love hearing how things fit. When you post a review, photo or other content on our site or tag us on social media with a hashtag we invite you to use, you:

• confirm it's your own, honest experience and that you have the right to share it;
• give Tall Size and the brand you reviewed a free, worldwide, non-exclusive licence to display, reproduce and share it (including your height, size and fit notes) on our site, in emails and in marketing, with credit where practical.

We don't edit reviews to change their meaning. We may remove content that's offensive, off-topic, spam, or shares someone else's personal information. We won't use your photo in a paid ad without asking you first.

13. Our content and trademarks

The Tall Size name, logo, site design, text, guides, photos we create and other content are owned by Tall Size or our licensors. Brand names, logos and product photos belong to our brand partners. You're welcome to link to and share our pages. Please don't copy, resell or reuse our content for commercial purposes without our written permission.

14. Using the site responsibly

Please don't:

• break the law or anyone else's rights;
• try to hack, overload or disrupt the site or its systems;
• place fake orders, misuse discount codes or commit payment fraud;
• harass other customers, our team or our brand partners.

Automated access and AI shopping assistants: search engines, AI assistants and shopping agents are welcome to read our public pages in line with our robots.txt and agent instructions. Any agent placing an order for a customer must have that customer's authorization and use our supported checkout tools.

15. Links and third-party services

Our site may link to other websites and use third-party services (like payments, reviews, style quizzes and shipping carriers). We don't control them and aren't responsible for their content or practices. Their terms and privacy policies apply when you use them.

16. Disclaimers

We work hard to keep tallsize.com accurate and running smoothly, but the site is provided "as is" and "as available." To the extent the law allows, we don't promise it will always be uninterrupted or error-free. Product warranties, if any, come from the brand that made the item. Nothing in these Terms limits any guarantee or right you have under consumer protection laws where you live.

17. Limitation of liability

To the extent permitted by law, Tall Size, its founders, team and brand partners won't be liable for indirect, incidental or consequential losses arising from your use of the site. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some places don't allow these limits, so they may not all apply to you.

18. Indemnity

If you break these Terms or the law and that causes a claim against Tall Size, you agree to cover the reasonable costs and losses that result, to the extent permitted by law.

19. Privacy

How we collect and use your information is explained in our Privacy Policy.

20. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. If you live in Canada or another U.S. state, you keep any rights given to you by the consumer protection laws where you live, and you may bring a claim in your local courts where those laws allow it.

21. Changes to these Terms

We may update these Terms from time to time. We'll change the "Last updated" date at the top, and the version in place when you place an order applies to that order. If we make a big change, we'll flag it on the site or by email.

22. Contact us

Questions about these Terms or an order? We're real people and happy to help.

Email: help@tallsize.com
Mail: Tall Size Inc., 2810 North Church Street, Wilmington, Delaware 19802, USA